How to call an ambulance

How to call 999, to call for an Ambulance

In the UK, you can call an ambulance by dialling 999, or 112 from a landline or a mobile phone. On this page we cover:

  • Register on the BT SMS service to call 999 via SMS from your phone, if you can’t talk
  • Standard video guide
  • Video guide on calling an ambulance for Learning Disabled people [Easy Read]
  • Video guide on calling an ambulance for Children

How to call 999 by sending SMS [text] messages from your phone


I​f you are deaf, hard of hearing or speech-impaired, you can also contact the Ambulance Service by texting from your mobile. This facility is available in any type of emergency and is for people who can’t use the standard 999 voice, or the RNID’s text relay services.


To use the text service, you must first register your mobile phone on the service, before you need to use it.

Emergency SMS Website - Register

How to call an Ambulance – video guides  

Here is an Easy-Read style video about how to call an ambulance.

London Ambulance Service – How to call an Ambulance
South East Coast – How to call an Ambulance – Easy Read Version
How to call an Ambulance – South Coast Ambulance Service [SCAS] – Child Friendly Version

How to work out where you are, with free App What Three Words

When out and about, if you need to call 999, you may worry about how to give a precise location.

Free smart-phone App WhatThreeWords can help with that, and is used by over 100 emergency services across the UK.

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