What is NHS 111 online?

NHS 111 Online can help if you have an urgent medical problem and are unsure what to do.  

To get help from NHS 111 Online, you can:

  • go to 111 Online at 111.nhs.uk (for people aged 5 and over only),
  • use the 111 Online link on the homepage of the NHS App
  • When you telephone 111, first, you will speak to a call handler who will ask you the same questions that you will answer in 111 Online.

NHS 111 is available 24 hours a day, 7 days a week.

NHS 111 can book you into different places for NHS urgent care: a Urgent Treatment Centre, your GP, A&E, a local pharmacy, and other services not advertised for walk in appointments.

They can also arrange a call-back from a doctor or Nurse.

NHS 111 can help if you have an urgent medical problem and are unsure what to do.  

To get help from NHS 111, you can:

  • go to 111 Online at 111.nhs.uk (for people aged 5 and over only),
  • use the 111 Online link on the homepage of the NHS App
  • When you telephone 111, first, you will speak to a call handler who will ask you the same questions that you will answer in 111 Online.

NHS 111 is available 24 hours a day, 7 days a week.

If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:

How NHS 111 works 

You answer questions about your symptoms on the website or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation, you will:

  • find out what local service can help you – this is a key benefit of NHS 111 – many urgent care services are not walk-in, but NHS 111 can refer you
  • be connected to, or called back by,  a nurse, mental health nurse, pharmacist or GP in the NHS 111 Clinical Assessment Service [CAS]
  • be referred onto an emergency dentist service, pharmacist or out-of-hours GP service
  • get a face-to-face appointment if you need one
  • be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E
  • be told how to get any medicine you need
  • get self-care advice
  • be sent an Ambulance

​To help stop over-crowding at A&E, please Think 111 First, and call 111 to get a timed appointment at A&E, or matched to another service that safely meets your needs. 

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