What is 111 online?

NHS 111 can help if you have an urgent medical problem and are unsure what to do.  

To get help from NHS 111, you can:

  • go to 111 Online at 111.nhs.uk (for people aged 5 and over only),
  • use the 111 Online link on the homepage of the NHS App
  • When you telephone 111, first, you will speak to a call handler who will ask you the same questions that you will answer in 111 Online.

NHS 111 is available 24 hours a day, 7 days a week.

If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:

How NHS 111 works 

You answer questions about your symptoms on the website or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation, you will:

  • find out what local service can help you – this is a key benefit of 111 – many urgent care services are not walk-in, but 111 can refer you
  • be connected to, or called back by,  a nurse, mental health nurse, pharmacist or GP in the 111 Clinical Assessment Service [CAS]
  • be referred onto an emergency dentist service, pharmacist or out-of-hours GP service
  • get a face-to-face appointment if you need one
  • be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E
  • be told how to get any medicine you need
  • get self-care advice

​To help stop over-crowding at A&E, please Think 111 First, and call 111 to get a timed appointment at A&E, or matched to another service that safely meets your needs. 

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