Using this site

You should be able to:

  • zoom in up to 400% without text spilling off the screen or needing to scroll sideways
  • make text bigger, or change its spacing, without anything being cut off
  • move around the whole site using only a keyboard, with a clear outline showing where you are
  • use a screen reader: every page has a single main heading, headings in order, labelled sections and descriptions for meaningful pictures
  • use your device's dark mode; the site follows it automatically
  • turn off animation in your device settings; the site respects it
  • read guides in plain English, with the answer first

Every guide is also available as plain text (Markdown), which some people find easier with assistive technology: add index.md to the end of a guide's address.

AbilityNet's My Computer My Way explains how to make your own device easier to use.

Standard

This site aims to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA, the standard used across the UK public sector, and to pass the W3C's HTML and CSS validators.

Current status

This website fully conforms to WCAG 2.2 level AA.

How the site was tested

On 25 October 2026, every page was checked as follows.

  • Code standards: the W3C Nu HTML Checker (the engine behind validator.w3.org) found no errors or warnings, and the W3C CSS checker found no errors.
  • Automated accessibility testing: axe 4.14 against WCAG 2.2 A and AA plus best practice, in both light and dark mode, found no issues.
  • Keyboard: every page was tabbed through from start to finish. Every link and button can be reached, shows a visible focus outline, and nothing traps the keyboard. The skip link and the mobile menu work with the keyboard.
  • Zoom and reflow: every page was checked at 320 pixels wide (the same as 400% zoom on a laptop), with text at 200%, and with increased letter, word, line and paragraph spacing. Nothing was cut off and no page needed sideways scrolling.
  • Structure: every page was checked for one main heading, headings in order, labelled sections, page language, unique page titles, picture descriptions, link text that makes sense out of context, and buttons at least 24 by 24 pixels.
  • Screen reader: pages were read with a screen reader on 25 October 2026, including the home page, a section page, a guide and a kit guide.

Known limitations

  • Some illustrations from the original site are comic strips with short captions inside the picture. Each has a written description, and the same steps are written out in the guide itself.
  • Guides link to other websites, such as NHS.uk and, on kit guides, online shops. We cannot control how accessible those sites are.

Reporting a problem

If you find something on this site hard to use, or you need information in a different format, please email [email protected]. Tell us the page address and what went wrong. We aim to reply within 5 working days.

If you are not happy with how we respond, you can contact the Equality Advisory and Support Service (EASS).

About this statement

This statement was prepared on 25 October 2026 and last reviewed on 25 October 2026. It is reviewed whenever the site's design changes, and at least once a year.